Refund Policy
Welcome to Billdesk! We appreciate your trust in us as your preferred destination for your online shopping needs. We aim to ensure a seamless and enjoyable shopping experience for all our customers. However, we understand that there might be instances where you may need to request a refund. Here at Billdesk, we strive to make our refund process as transparent and straightforward as possible.
Refund Eligibility
Before initiating a refund request, please take note of the following eligibility criteria:
- Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a refund. Please notify us within 48 hours of receiving the product along with photographic evidence.
- Incorrect Product Received: In the event that you receive an incorrect product, you are eligible for a refund. Please notify us within 48 hours of receiving the product.
- Product Not as Described: If the product received is significantly different from the description on our website, you are eligible for a refund. Please notify us within 7 days of receiving the product.
- Change of Mind: We understand that sometimes you may change your mind about a purchase. In such cases, we offer refunds within 14 days of the purchase date, provided the product is unused, in its original packaging, and in resalable condition. Please note that return shipping fees may apply in this instance.
How to Initiate a Refund
To initiate a refund request, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via email at support@billdesks.in or through our contact form on the website. Please include your order number and a detailed explanation of the reason for the refund request.
- Await Confirmation: Once your refund request is received, our customer support team will review your request and notify you of the approval or rejection of your refund.
- Return the Product (if applicable): If your refund request is approved for reasons such as damaged, defective, or incorrect product received, we may require you to return the product. Our team will provide you with instructions on how to return the item.
- Processing Time: Refunds will be processed within 7-14 business days from the date of approval. Please note that the processing time may vary depending on your payment method and financial institution.
Exclusions
Please note that certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
- Perishable goods
- Items marked as final sale
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact us at support@billdesks.in. Our dedicated customer support team is here to assist you and ensure your complete satisfaction.
Thank you for choosing Billdesk for your online shopping needs!
[Effective Date: April 7, 2024]